FAQ

Do You Have Questions?

This page provides answers to the most common questions about Cut Rate Glass and our services. You can also contact us directly via phone, email or the contact form on this website and we’ll be happy to help in any way we can.

We are open Monday-Friday from 6:00 AM-3:00 PM Please call us at (702) 292-9977 or email us at info@cutrateglass.com to discuss your needs and schedule an appointment window.
Estimates at Cut Rate Glass are always free. No repair, no charge. That is how confident we are in our prices.
Most windows are installed within one to two business days after measuring. Some window glass must be ordered and may require additional lead time. This generally happens with tempered safety glass for dual pane and single pane window repairs.
If your dual pane window glass measures up to 24″ x 36″ and it has clear glass, is not tempered and has no grid pattern then the special applies. This is for dual pane glass replacement only, not frame repair. Low-e glass, colored glass, tempered glass, grids, or shapes have additional charges.

A1: Tempered glass (AKA safety glass) is heat-treated so it breaks into tiny pieces instead of large shards. It is also stronger than regular (annealed) glass, generally four times stronger. It is also required by law in some locations such as doors, showers, and glass less than 20 inches from the ground or a door.
A2: A grid pattern is the decorative lines that may be inside a dual-pane window creating the appearance of little windows. These are also called muntins or French windows.

If your window is tempered, it is because it is near a door, bathtub, shower, or pool. There are regulations making tempered glass required in certain parts of your home. Any glass used in a door is tempered. Generally, if someone can fall through the glass, it is tempered. All doors, glass less than 20 inches from a door or the ground, all shower door glass, or any window glass located less than 60 inches from a bathtub drain level. If tempered safety glass is required by law, we will only replace the glass with tempered safety glass.

We currently provide glass services to the entire Las Vegas Valley, including Henderson, Green Valley, North Las Vegas, Centennial Hills, Mountains Edge, and Summerlin. We service these areas on-site providing free estimates, on-site glass repair, replacement as well as shower glass doors.

A retrofit window is a brand new window, both frame, and glass. It is usually made of a vinyl frame and low e (energy efficient glass). Typically a retrofit is installed when the frame is old, damaged beyond repair or missing. The installation of an energy-efficient retrofit window is generally considered an upgrade to a home.

Because each retrofit window and door are special ordered and custom to the opening of the home, the lead time is longer than just glass replacement. Currently, the standard lead time for retrofit windows and doors is 3-5 weeks, though some special orders can go slightly longer.

In the glass industry and local glass shops, the term heavy glass generally refers to glass that is thicker than 3/8. Typically frameless shower doors and glass panels are 3/8 inch thick. Thicker 1/2 inch glass can also be installed for your new shower glass but it is not used as often.

If your home was built after 1978, then you will have dual pane windows. Looking at a broken window, you can see if it is a dual-pane or not. Dual panes have a spacer between the 2 panes of glass.

Yes, dual pane units are made by sealing two pieces of glass together with a chemical in between, to properly insulate your home. The glass unit is manufactured in our factory, guaranteeing a properly sealed unit. We will only replace a broken dual pane unit with an equal or better-quality glass unit. Our prices are low, but we do not sacrifice quality.

No, we only specialize in residential glass replacement, such as window glass. We are also experts in installing framed and frameless shower glass enclosures, and wall mirrors.

We can cut up to 1/4″ thick annealed (not tempered) glass. We are not responsible if your glass breaks. We charge $10.00 per cut to cut your glass.

No, we do not have a showroom, but you can visit our Facebook page to see photos of showers that we’ve installed.

We always hang 1/4″ mirror on walls. This is the standard for bathroom mirrors.

Cut Rate Glass specializes in custom shower door glass installation. Typically showers come in two varieties framed and frameless. This notes the amount of metal used in the installation of the glass shower as well as the thickness of the glass. Framed showers typically have metal around most of the glass while a frameless shower glass has only clips and hinges.

We stock chrome, brushed nickel and oil rub bronze. We can also get many other colors however they will come with a premium price as well as a longer lead time.

We do offer some special glass items such as UV glass boxes. Please contact our office to see if your project is something we can help with.

Questions regarding your glass service or repair needs?